Thoa Xuan Thi Pham

Researcher Profile 6/10

FPT University · Psychology

5 publications · 34 citations · h-index 3

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Information

🏛️Affiliation: FPT University
🔬Field: Psychology
🆔ORCID: 0000-0003-0689-4175
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Featured publications

Relationship between service recovery, customer satisfaction and customer loyalty: Empirical evidence from e-retailing25 citations
Uncertain Supply Chain Management · 2020 · DOI

The impact of psychological safety on improvement capability: the moderating role of manufacturing complexity3 citations
Operations Management Research · 2025 · DOI

The influences of boundary spanning capabilities and long–term orientation on opportunism in inter–firm relationships3 citations
Supply Chain Forum an International Journal · 2023 · DOI

The Impact of Trust on Opportunism Across Different Stages of Buyer-Supplier Relationships: A Process Perspective3 citations
Operations and Supply Chain Management An International Journal · 2025 · DOI

No customer is an island: how strategic customer integration translates digital technology adoption into innovation performance in complex supply chains
International Journal of Innovation Science · 2026 · DOI

About the field of Psychology

684researchers 6,866publications 75,313citations 3.0average h-index

Common research topics in this field:

Technology Adoption and User BehaviourJob Satisfaction and Organizational BehaviorDigital Marketing and Social MediaCustomer Service Quality and LoyaltyDementia and Cognitive Impairment ResearchConsumer Behavior in Brand Consumption and Identification

Institutions with the most researchers in this field: