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Anh Chi Phan

Researcher Profile 6/10
Vietnam National University, Hanoi · Business Administration
65 publications · 1,377 citations · h-index 15
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An h-index of 15 places this researcher in Business Administration, within the top 5% of 2,078 profiles in this field in our directory.

Featured publications

The impact of hard and soft quality management on quality and innovation performance: An empirical study252 citations
International Journal of Production Economics · 2014 · DOI
Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies181 citations
International Journal of Production Economics · 2011 · DOI
Service Quality and Customer Satisfaction: A Case Study of Hotel Industry in Vietnam132 citations
Asian Social Science · 2015 · DOI
Determinants of Customer Satisfaction and Loyalty in Vietnamese Life-Insurance Setting122 citations
Sustainability · 2018 · DOI
Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms107 citations
Sustainability · 2018 · DOI
Investigating the effects of managerial and technological innovations on operational performance and customer satisfaction of manufacturing companies91 citations
International Journal of Business Innovation and Research · 2016 · DOI
Effect of Total Quality Management Practices and JIT Production Practices on Flexibility Performance: Empirical Evidence from International Manufacturing Plants73 citations
Sustainability · 2019 · DOI
Supply chain quality management practices and performance: An empirical study70 citations
Operations Management Research · 2013 · DOI
Impact of supply chain quality management practices on operational performance: empirical evidence from manufacturing companies in Vietnam64 citations
Supply Chain Management An International Journal · 2019 · DOI
Relationship between service recovery, customer satisfaction and customer loyalty: Empirical evidence from e-retailing25 citations
Uncertain Supply Chain Management · 2020 · DOI

About the field of Business Administration

2,078researchers 21,569publications 251,933citations 3.1average h-index

Common research topics in this field:

Diverse Aspects of Tourism ResearchDigital Marketing and Social MediaCustomer Service Quality and LoyaltyEnvironmental Sustainability in BusinessConsumer Behavior in Brand Consumption and IdentificationTechnology Adoption and User Behaviour

Institutions with the most researchers in this field:

Vietnam National University Ho Chi Minh City · 178 University of Economics Ho Chi Minh City · 132 Can Tho University · 92 Vietnam National University, Hanoi · 86 National Economics University · 80

These figures count profiles currently in this directory, not nationwide statistics.

Same institution — Vietnam National University, Hanoi

T
Tuan B. Nguyen
Agriculture
T
Tam Nguyen
Medicine and Pharmacy
A
Anh D. Truong
Physics
Q
Quan T. Dang
Agriculture
N
Nghiem Thi Duong
Education
Q
Quang Nguyen
Medicine and Pharmacy

Same field Business Administration

Q
Que Nguyen Kieu Viet
Van Lang University
Q
Quan Le
Fulbright Vietnam Universi
V
Van Thi Thanh Nguyen
Ho Chi Minh City Universit
T
Tu Ngo
Quy Nhon University
D
Dang Văn Bao
VNU University of Science
N
Nam Bao Nguyen
Vietnam Maritime Universit
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The publication list above is compiled from the open academic database OpenAlex (CC0 licence). Compare with the source record on OpenAlex ↗

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Anh Chi PhanVietnam National University, Hanoi
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