Pham Thi Diem

Researcher Profile 5/10

Van Hien University · Business Administration

13 publications · 23 citations · h-index 4

Information

🏛️Affiliation: Van Hien University
🔬Field: Business Administration
✍️Profile incomplete — add information

An h-index of 4 places this researcher in Business Administration, within the top 25% of 2,078 profiles in this field in our directory.

Featured publications

Customer service culture at VIB bank in Vietnam8 citations
Himalayan Journal of Economics and Business Management · 2021 · DOI

Optimizing enzymatic hydrolysis for feed production from catfish by-products5 citations
DOAJ (DOAJ: Directory of Open Access Journals) · 2022 · DOI

Analysing the Employment Status of Graduate Students: The Case of Kent International College in Vietnam4 citations
Advances in management and applied economics · 2013

Customer service culture at Techcombank in Vietnam4 citations
Himalayan Journal of Economics and Business Management · 2021 · DOI

The impact of Covid-19 on Vietnam macro-economy and implications for SMEs performance: A lesson for the future1 citations
International Journal of Entrepreneurship and Small Business · 2023 · DOI

Customer service culture at BigC retail chain in Vietnam1 citations
International Journal of Foreign Trade and International Business · 2021 · DOI

2. GÂY MÊ TRONG PHẪU THUẬT GHÉP GAN TRẺ EM - KINH NGHIỆM TẠI BỆNH VIỆN NHI ĐỒNG 2
Tạp chí Y học Cộng đồng · 2025 · DOI

Factors impacting customer satisfaction at VinMart supermarkets in Vietnam
International Journal of Research in Human Resource Management · 2021 · DOI

Establishing A Procedure of Using Commercial Protease to Collect Fish Protein Hydrolysate (FPH) from Non-Toxic Pufferfishes (Lagocephalus Wheeleri) as a Functional Food Ingredient
Biosciences Biotechnology Research Asia · 2020 · DOI

Factors affecting customer satisfaction at Agribank in Vietnam
International Journal of Research in Human Resource Management · 2021 · DOI

About the field of Business Administration

2,078researchers 21,569publications 251,933citations 3.1average h-index

Common research topics in this field:

Diverse Aspects of Tourism ResearchDigital Marketing and Social MediaCustomer Service Quality and LoyaltyEnvironmental Sustainability in BusinessConsumer Behavior in Brand Consumption and IdentificationTechnology Adoption and User Behaviour

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