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Mai Nguyen

Researcher Profile 6/10
Hanoi University of Industry · Business Administration
147 publications · 3,890 citations · h-index 31
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Information

An h-index of 31 places this researcher in Business Administration, within the top 5% of 2,078 profiles in this field in our directory.

Featured publications

Engaging and retaining customers with AI and employee service370 citations
Journal of Retailing and Consumer Services · 2020 · DOI
Explosive Pleistocene range expansion leads to widespread Amazonian sympatry between robust and gracile capuchin monkeys300 citations
Journal of Biogeography · 2011 · DOI
Motivation and knowledge sharing: a meta-analysis of main and moderating effects281 citations
Journal of Knowledge Management · 2019 · DOI
Knowledge hiding in organizational crisis: The moderating role of leadership217 citations
Journal of Business Research · 2021 · DOI
Biogeography of squirrel monkeys (genus Saimiri): South-central Amazon origin and rapid pan-Amazonian diversification of a lowland primate183 citations
Molecular Phylogenetics and Evolution · 2014 · DOI
Impact of knowledge sharing on employees' service quality: the moderating role of artificial intelligence157 citations
International Marketing Review · 2021 · DOI
The effect of AI quality on customer experience and brand relationship136 citations
Journal of Consumer Behaviour · 2021 · DOI
Cognitive processes, rewards and online knowledge sharing behaviour: the moderating effect of organisational innovation133 citations
Journal of Knowledge Management · 2020 · DOI
A Two‐Wave Cross‐Lagged Study on AI Service Quality: The Moderating Effects of the Job Level and Job Role114 citations
British Journal of Management · 2021 · DOI
Chatbots in frontline services and customer experience: An anthropomorphism perspective105 citations
Psychology and Marketing · 2023 · DOI

About the field of Business Administration

2,078researchers 21,569publications 251,933citations 3.1average h-index

Common research topics in this field:

Diverse Aspects of Tourism ResearchDigital Marketing and Social MediaCustomer Service Quality and LoyaltyEnvironmental Sustainability in BusinessConsumer Behavior in Brand Consumption and IdentificationTechnology Adoption and User Behaviour

Institutions with the most researchers in this field:

Vietnam National University Ho Chi Minh City · 178 University of Economics Ho Chi Minh City · 132 Can Tho University · 92 Vietnam National University, Hanoi · 86 National Economics University · 80

These figures count profiles currently in this directory, not nationwide statistics.

Same institution — Hanoi University of Industry

H
Hoa Bui Thi Khanh
Mathematics
T
Ta Thi Tra Giang
Transport Engineering
K
Kim Le
Business Administration
K
Kiem Nguyen Tien
Automation
N
Nguyen Ba Ngoc
Chemistry
T
Trinh Trong Chuong
Mathematics

Same field Business Administration

L
Lam Dao Thi Thanh
FPT University
S
Sinh Duc Hoang
Vietnam National Universit
P
Pham Thanh Binh
Vietnam Academy of Social
Q
Quang Nhut Ho
Ho Chi Minh City Internati
D
Doan Anh Vu
University of Economics Ho
L
Le Quoc Hong Thi
Van Hien University
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The publication list above is compiled from the open academic database OpenAlex (CC0 licence). Compare with the source record on OpenAlex ↗

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Mai NguyenHanoi University of Industry
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